About
Based in Toronto. Bachelor of Computer Science from York University. Speaks English and Arabic.
Background in IT support across healthcare, higher education, and a nonprofit arts organization. Current work is desktop and endpoint support; security operations is the longer-term track.
Core skills
- Endpoint management with Microsoft Intune and Windows Autopilot
- Windows vulnerability remediation with Defender and ServiceNow
- Active Directory and Entra ID
- Microsoft 365 and Outlook support
- PowerShell for diagnostics and repeat tasks
- Automation with Make.com and the WhatsApp Business API