Work

Operational IT work, automation, and platform administration.

IT and Operations Coordinator

The Canadian Arabic Orchestra (Maple Arts) · Jul 2023 to present

  • Built a bilingual customer service automation system with JavaScript, Make.com, and WhatsApp Business API. Cut response times to under 60 seconds and automated 80% of inquiries.
  • Administer 8 WordPress sites and the associated MailChimp, TextMagic, and Meta business integrations.
  • Coordinate cross-platform mobile app development including authentication, user data handling, and vendor review.

Technical Support Specialist

Lassonde School of Engineering, York University · May 2022 to Jun 2023

  • Provided technical support and mentorship to over 100 Computer Science students in Java, C, Bash, and JavaScript.
  • Managed ticketing queues for students and faculty, prioritizing by severity.
  • Maintained two engineering department websites.

Help Desk Specialist

York University · Jan 2022 to May 2022

  • Diagnosed and resolved hardware, software, and network issues in person and remotely.
  • Managed accounts and access via Active Directory and university identity systems.
  • Supported Windows and macOS environments end to end.