Work
Endpoint support, IT support, and automation.
Desktop Analyst (Contract)
LifeLabs · Jun 2026 to present
- Remediate Windows endpoint vulnerabilities in a PHIPA-regulated healthcare environment.
- Deploy patches and configuration fixes to managed devices.
- Upgrade workstations and laptops to Windows 11 and provide deskside support.
Technical Support Engineer
The Canadian Arabic Orchestra · Jul 2023 to Jun 2026
- Maintained up to 8 WordPress sites with backups and plugin updates, and cut median page load time 45%.
- Built and launched the orchestra's iOS and Android app, Maple Arts, now live on the App Store and Google Play.
- Automated 80% of WhatsApp customer inquiries with Make.com and cut response time to under 60 seconds.
- Provided front-line support by phone, email, and WhatsApp.
Technical Support Specialist
Lassonde School of Engineering, York University · May 2022 to Jun 2023
- Resolved student and faculty tickets across Windows, macOS, and Linux labs, prioritizing by severity.
- Provided technical support and mentorship to over 100 Computer Science students.
Help Desk Specialist
York University · Jan 2022 to May 2022
- Diagnosed and resolved hardware, software, and network issues in person and remotely.
- Managed accounts and access via Active Directory and university identity systems.
- Supported Windows and macOS environments end to end, including imaging.